PrepGrove frequently asked questions

Answers about practice, pricing, refunds and your account.

What do I get for free?

Take a free 50-question NCLEX baseline and see your topic scores. Then try 5 questions a day and one NGN case a week. Plus 100 QBank questions and one demo exam. Each answer has an explanation. Your own notes and flashcards are free too. Try 3 full cases, 5 lectures, and 3 study guides in the starter library. It also has 30 premade flashcards and 10 drug references. The full libraries, weekly plan, and full reports need Study Access.

Do I need an account?

Yes. Create an account with your email and a password. It keeps your study history together when you switch devices. No card is needed to start.

Is this for the NCLEX-RN or NCLEX-PN?

PrepGrove is built for NCLEX-RN study. It is not an NCLEX-PN course.

My exam is soon. Can I still use it?

Yes. Start with the free practice to see how it fits. A short time gives the report less work to go on, so treat its view with that limit in mind.

What do study plans cost?

$49 for 30 days, $79 for 60 days, $99 for 90 days, $149 for 180 days, or $249 for 360 days. These include 2, 4, 6, 10, and 15 adaptive readiness exams, respectively. Each plan is one charge. Nothing renews and there is nothing to cancel.

What is included in a paid plan?

Study as much as you need while your plan is active. Practice with 4,700+ questions and 50+ case studies. Use your included exams to track your progress. Review reports and follow your study plan. Read 580+ lectures, review cards, and keep notes. The Pass Pledge comes with plans of 60 days or longer.

Can I add adaptive exams?

Yes. Exam packs and their prices are available in Plans & Extras inside your account. No study days are added. Unused exams stay in your account. You need active study access to use them. Starting a full exam uses one allowance; resuming it does not.

Are discounted extensions available?

You can buy more time when you have 10 days or fewer left, or after access ends. Choose 7 days for $19, 15 for $29, 30 for $39, or 60 for $69. These add study time only, with no new exams or Pass Pledge.

Can I get a refund?

Ask within 7 days of buying and use fewer than 50 questions for a full refund. Exam questions count toward the limit. Request it from Billing history in your account. Later requests are reviewed case by case. Pass Pledge days are not refundable.

How does the Pass Pledge work?

Your eligible paid plan must be active when you take the exam. If you do not pass, send your official NCSBN report. We add 90 days free, up to 12 months in total. A person reviews each claim. You do not need a “book it” recommendation to qualify.

Can I add more days?

Yes. New days are added to the time you have left. Buying 30 days with a week left gives you 37 days.

What happens when access ends?

Your account, history, and results stay. Paid tools pause until you buy more days. Your own notes and cards keep working. Nothing is deleted.

Does PrepGrove tell me I’ll pass?

No. Reports give a view of your own practice and suggest what to work on next. They do not predict your NCLEX result.

Are you part of NCSBN or Pearson VUE?

No. PrepGrove is an independent study tool. It is not affiliated with NCSBN or Pearson VUE and does not contain real exam questions.

How do scoring and reports work?

Each question format has a scoring rule. Reports and study plans use fixed rules based on your scored work.

What if I think an answer is wrong?

Report it from the question or its explanation. A person reviews each report. If we agree, we correct the item.

I forgot my password. What do I do?

Use the password reset link on the sign-in page. Check the email address you used to register and look in your spam folder. Contact support if you still need help.

Can I get my data out?

Yes. Request your data from Settings. This includes your own notes and flashcards. The privacy section explains what we store and how to request deletion.

How do I contact support?

Use the support page to find the right route for billing, content, or a Pass Pledge claim. If you cannot sign in, email support@prepgrove.com.

Do my own notes and cards need paid access?

No. Your own notes and flashcards work on a verified account, paid or free. Premade decks and the full lecture library need paid access.